Refund policy
Refund & Return Policy
Last Updated: 06/11/2026
At VYBLU, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns of unopened and unused products within 30 days of delivery.
To be eligible for a return:
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The item must be unopened, unused, and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase or order number is required.
Products that have been opened, used, damaged by the customer, or returned without authorization are not eligible for a refund.
Non-Returnable Items
For safety, quality control, and compliance reasons, the following items cannot be returned:
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Opened products
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Used products
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Clearance or final sale items
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Gift cards
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Any product marked as non-returnable at the time of purchase
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
We will review the issue and, if approved, provide a replacement or refund at our discretion.
Return Authorization
Before returning any item, you must contact us to obtain return authorization.
Returns sent without prior authorization may be refused.
To request a return, contact:
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of:
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A shipping error by VYBLU
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A damaged or defective product
We recommend using a trackable shipping service, as VYBLU is not responsible for packages lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method.
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Processing times may vary depending on your financial institution.
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Most refunds appear within 5–10 business days.
Original shipping charges are non-refundable.
Order Cancellations
Orders may be canceled before shipment.
Once an order has been processed or shipped, it cannot be canceled and must follow the return process outlined above.
Research Use Products
Products sold by VYBLU are intended solely for lawful purposes as described on the product labeling and website. Customers are responsible for ensuring compliance with all applicable laws and regulations in their jurisdiction.
Contact Us
If you have questions regarding this policy, please contact:
VYBLU
vyblu.com